Making your plans to head back to campus after working remotely for a while? Whether you’re returning from a pandemic lockdown, an evacuation or a sabbatical, there are several technological matters to consider – especially if you’ve been using a device other than your office computer while you’ve been away.
In a recent Knowledge Base article, the Division of Information Technology (IT) offers the following information to keep in mind for a seamless transition back to the office.
1. OneDrive
In case you saved files on your device rather than to OneDrive, be sure you have moved all files to your OneDrive folder before you return to campus. If you are new to OneDrive, see Get Started with OneDrive to learn how to install it and set it up. If you need to upload files to your existing OneDrive folder, see OneDrive – How to upload a file.
2. Computer Reinstall
If you need help reinstalling a computer in your office, IT will be glad to help. Just fill out the Computer or Accessory Purchase/(Re)Installation form, and a technician will contact you.
3. Eduroam
You should be able to automatically connect to Eduroam; however, if you’ve been off campus for an extended period of time, there may be a need for manual connection as certificates may have changed (especially for iOS devices). If you have difficulty connecting, follow the instructions in the article, Manually Connect to Eduroam.
4. Operating Systems
- Windows: If you are running Windows 10, see How do I check for Microsoft Updates?
- MacOS: If you are running Catalina, follow these instructions: How to update the software on your Mac.
5. Adobe Acrobat
The license for Acrobat 2017 expired last year. If your computer has not been updated, you will need to upgrade to Adobe Acrobat 2020. Read I need Acrobat to learn how to upgrade.
6. Desk Phone
Many of you probably changed your voicemail, forwarded your desk phone to your cell or were using a softphone. The IT Knowledge Base has an entire section of articles on Telecommunications, including this Voicemail article.
7. Zoom
Due to the extreme number of saved cloud recordings in the College’s Zoom tenant, the new Zoom Recording Retention Policy will go into effect on May 1, 2021. It’s a good idea to go ahead and download, save or delete your recordings in the cloud when you get back. See Download or Delete your Zoom Recordings to learn how. While the article covers downloading to OneDrive, you can also save these recordings for sharing purposes in Kaltura or Microsoft Stream.
Do you still need help? Submit a support ticket or contact the IT Service Desk via email, chat or phone: 843.953.3375.
