Maybe you’re stranded on the side of the road with a flat tire. Maybe your teenager has you at your wits’ end. Maybe your babysitter quit or your identity has been stolen or you’re ready to adopt or your dog needs a surgery you can’t afford. Maybe you’re just tired of being tired.

The point is: We all need a little assistance sometimes. And, thanks to the Deer Oaks Employee Assistance Program (EAP), the College of Charleston has us covered.

The College’s EAP is provided for you, your dependents and household members and offers a wide variety of counseling, referral and consultation services, which are all designed to assist you and your family in resolving work and life issues in order to live happier, healthier, more balanced lives. From stress, addiction and change management, to locating child care facilities, legal assistance and financial challenges, Deer Oaks EAP has qualified professionals to help. These services are completely confidential and can be easily accessed 24/7, offering you around-the-clock assistance for all of life’s challenges.

The Deer Oaks website has tools, training/seminars, coupons/freebies, resources and videos, and is divided into broad categories – from parenting, aging and working to balancing, living and thriving. There are also several free training options available through the on-demand and live webinars.

Because the Deer Oaks resources are so comprehensive, you might want to take some time to explore the site. Log onto using cofc as your username and your password, and see how the new EAP can assist you. Once you do, take this little quiz (answers below) to help you navigate the site – and maybe even find a little perk that you didn’t know you were looking for!

1. Which of the following are eligible for five free counseling sessions a year?

a) CofC employees and their dependents
b) CofC employees and their same-sex spouses
c) CofC employees, their dependents and their roommates
d) CofC retirees
e) All of the above

2. What is the name of the Deer Oaks EAP service that reimburses members and their dependents for cab fare when they are incapacitated due to a substance or emotional condition?

a) Take the High Road
b) Free Ride
c) Ride On Us
d) Cougar Cab
e) Grab-a-Cab

3. If you do a quick search for “workplace fitness,” which of the following online seminars is not listed?

a) Financial Fitness
b) You Make Me So Mad!
c) How to Choose a Fitness Ball
d) Staying Fit at Work
e) Nobody Likes a Bully

4. Click on Grief and Loss under the Balancing tab. Which of the following categories is not listed?

a) Death of a Coworker
b) Loss of a Job
c) Loss of a Relationship
d) Loss of a Pet
e) Death of a Salesman

5. You’ve almost used your free 30 minutes with an attorney through Advantage Legal Assist, and you need further representation. What can the attorney offer you?

a) Some websites to check out
b) A pep talk
c) The number of another, more expensive law firm
d) 25% off the regular hourly rate
e) Nothing – it’s over when it’s over

6. Which of the following can you find in the Work/Life Resource Center?

a) Car Detailing Locator
b) Pet Sitter Locator
c) Personal Shopper Locator
d) Nail Salon Locator
e) All of the above

7. You have just requested some references for eldercare. What’s the longest you’ll have to wait for the referrals?

a) 48 hours
b) 5 business days
c) 12 hours
d) No time, I can search the Deer Oaks databases on my own
e) C and D are both correct

8. What kinds of training can CofC employees get on the Deer Oaks EAP website?

a) Active shooter training
b) Career development
c) Etiquette training
d) Financial consultations
e) All of the above



1. e) All of the above

Call 866.327.2400 or email

2. a) Take the High Road

Deer Oaks reimburses members for their cab, Lyft and Uber fares in the event that they are incapacitated due to impairment by a substance or extreme emotional condition. Such circumstances may include over consumption of alcohol, drowsiness due to medication or if you are extremely upset/troubled over a situation (e.g., you receive bad news at work, learn of a death in the family, finalize a divorce, etc.).

This service is available once per year per participant, with a maximum reimbursement of $45 (excludes tips). Simply call 866.327.2400 or email for instructions on how to submit your receipt. It may take up to 45 days for reimbursement

3. c) How to Choose a Fitness Ball

4. e) Death of a Salesman

5. d) 25% off the regular hourly rate

Advantage Legal Assist provides free 30-minute telephonic or in-person consultation with a plan attorney; 25% discount on hourly attorney fees if representation is required; unlimited online access to a wealth of educational legal resources, links, tools and forms; interactive online Simple Will preparation; access to state agencies to obtain birth certificates and other records.

Call 866.327.2400 or email

6. b) Pet Sitter Locator

7. e) both C&D are correct

Child and eldercare specialists can help you with your search for licensed child and elder care facilities in your area. They will discuss your needs, provide guidance, resources and qualified referral packets. Call 866.327.2400 or email

You may also use the Older Adult Services Locator and other resources on the Deer Oaks member website. For general resources, following the Aging tab to Caregivers and then click on Resources.

8. e) All of the above