The new portal will allow for a much improved and streamlined experience that is immediately noticeable from the moment the user wants to submit a ticket all the way until the ticket is resolved. The upgrades not only make the system more dynamic and much more intuitive, but it provides requesters with updates regarding their work order tickets and expedites the tickets, too! Submitted tickets should get an initial response within 48 hours.
Accessed through the “Facilities Work Orders” tile within MyPortal, Facilities Management’s customer-facing portal is where faculty, staff and students enter work order tickets. From grounds to plumbing to electrical and custodial issues: The portal accepts a multitude of work orders to improve or fix most aspects of CofC-owned buildings, whether on the main campus or at the College’s satellite locations.