The Office of Human Resources and the Deer Oaks Employee Assistance Program (EAP) are offering a free, three-session webinar series on communication excellence. Employees who attend all three sessions either live or via online recording by July 31, 2021, will receive the Deer Oaks 2021 Communication Excellence Certificate.
“This is a great opportunity for our employees to brush up on their communication skills and enhance their working relationships with their colleagues,” says Becky McManus, director of training and development in the Office of Human Resources, adding that this is the first of three professional development series that will be offered over the summer months, including a leadership excellence series (June 18 & 25 and July 9) and a stress management series (July 23 & 30 and August 6). “We are excited to offer this summer series of training webinars for our employees.”
The Communication Excellence Certificate webinar series includes the following three sessions:
Session #1: Advanced Communication Skills That Foster Collaboration and Teamwork
Friday, May 14, 10–11 a.m.
Link to Recorded Session
This practical presentation will cover several key interpersonal skills that help strengthen workplace relationships, including learning to focus on the needs of others, how to respond instead of react during conflict and ways to amicably resolve disagreements.
Session #2: Four Steps to Resolving Conflict and Restoring Relationships
Friday, May 21, 10–11 a.m.
Link to Recorded Session
This webinar provides a practical approach to identifying the needs of each person, gaining understanding of the other person’s position and goals, assessing the potential for compromise and agreeing to disagree. In addition, the session will review key interpersonal communication approaches and skills crucial to maintaining and, if necessary, restoring the relationship to ensure good teamwork in the future.
Session #3: Customer Service Excellence (Civility in the Workplace)
Friday, June 4, 10–11 a.m.
Link to Recorded Session
This important session will review core customer service values, barriers to providing great service and the attitude necessary to successfully meet the needs of customers. Customer service excellence skills including active listening, calmly responding instead of emotionally reacting and de-escalating angry customers will also be discussed.
To get the link to a recorded version, or for further information about this communication excellence webinar series, please contact Becky McManus.
